DELIVERY POLICIES
DELIVERY INFORMATION
Isabeth Beauty online store is open Monday – Sunday (excluding bank holidays). Any orders placed before 3pm Monday – Friday will be dispatched the same day, any orders placed after 3pm will be dispatched the next day. Orders placed on Friday will be dispatched on Monday.
DELIVERY TIMESCALES
We aim at getting your products to you between 3-5 working days from dispatch date. Please note that due to current delays with most couriers you may experience a slight delay with delivery timescales, unfortunately this is something that is out of our control at the moment and we thank you for your patience
Please email info@isabethbeauty.com if you have not received your order within 10 working days from dispatch date.
LATE/UNDELIVERED/LOST ORDER
Please allow up to 10 working days from dispatch date for your order to arrive. If your order has not arrived after 10 working days please contact info@isabethbeauty.com with your full name, order number and delivery address and we can then contact the courier to make a claim for your order.
We do work as quickly as possible to get this sorted but please note that claims/complaints can take up to 30 days to be resolved.
DAMAGED PARCEL
If your parcel has arrived damaged please take photographic evidence of this and email the photographs to info@isabethbeauty.com along with your name, order number, and delivery address.
If the damages are caused by our delivery provider (Royal Mail) we will contact them directly to make a complaint/claim for your order.
Please keep all packaging as evidence as couriers have the right to request further information and evidence throughout the claim process, the more evidence you have the easier it will be to get this problem resolved.
Once the claim is approved we would send a brand new product.